Address
Form of work
SalaryJob Title: Customer Support Assistant
Location: Kings Cross
Salary: £26,200
Working hours: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)
Working 5 days out of 7; working weekends and bank holidays on a rotating basis.
DBS: Will be carried out
Duties:
- You will be the first point of contact.
- Going above and beyond to deliver excellent resident service.
- Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
- Helping out with parcels and post queries.
- Loaning out items - e.g. hoovers, fans, ironing boards etc.
- Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & about our property
- Assisting contractors, visitors, and our university partners with their requirements.
- You'll be carrying out checks and building walks - logging all your observations on an iPad.
- Inspecting our communal areas; our powerhouse - the plant room, the lifts and the corridors, resident's rooms (prior to their check-out).
- Carrying out a room inspection or showing a potential resident one of our suites or studios
Benefits:
- 28 Annual Leave
- 5% matched pension
- Eyecare voucher
- Life assurance 4 x salary
- Staff parties
- Annual Engagement survey: have to say
- Perkbox: access to discounted retailers
- Financial, Mental & Physical Support
- Employee Assistance Programme
- ISA & various workplace savings products
- Long Service Awards 3rd, 5th and 10th year
- Half price gym membership
- Discretionary annual bonus
If this would be something of interest, please apply with your CV and Niamh will be in touch.
