Customer Service Advisor

About the Role

Due to the commencement of a new round of funding, on the Help4Homes scheme, we are looking to employ a Help4Homes advisor to work towards our delivery of the scheme.

Main Duties & Responsibilities

• Call customers to offer energy saving advice, complete benefit entitlement checks and offer white goods replacements.

• Identify customers that may qualify for future hard/soft measures based on a telephone conversation.

• Where required, process retrofit assessments and co-ordination paperwork, also engaging with third parties to arrange these assessments.

• Where required, process paperwork at various stages of the process including potential submissions to energy companies.

Skills & Experience

Essential

• Strong understanding of Microsoft Office programs, especially excel

• Proven track record adapting to changes, especially where these affect the day-to-day processing of work

• Proven track record of working under pressure and to strict deadlines

• Excellent telephone manner

• Good communication skills

• Previous experience of 2 years or more in an administration role, within the last 5 years

• Self-motivated to complete any works required to a high-quality standard.

• Excellent customer focus and care skills.

Desirable

• Any previous experience working in the retrofit assessment industry

• A previous experience working with funded schemes

This role is temporary to permanent - working on a temp basis for 12 weeks then taken on a permanent contract