Customer Service Advisor

Help North East householders save energy and reduce their energy bills with free, impartial advice face-to-face and over the phone.

Salary: £22,500 p/a
Hours: 35 per week
Based: Multiple locations, North East Scotland including Perth and Kinross, Dundee, Aberdeen/shire and Morayshire

The role

Our home energy advice team advisors provide free and impartial advice to householders on energy efficiency, including grants and funding, renewable energy, and sustainable transport. The support is offered in peoples’ homes and over the phone. We will attend events which you may be asked to attend. There will also be an element of working on our reception line, taking calls and booking in appointments for other advisors.

You will be part of a friendly and supportive team across a very busy service. We are target focused and provide relevant but impartial advice to householders who make the initial contact with us. We do not cold call any household.

We offer an extensive and well-supported training programme's which includes City & Guilds and SQA Qualification. This training does take around 6-9 weeks (and for this period you will need to be available between 0900 – 1700 Monday to Friday). This is to ensure you have all the knowledge and tools to provide the right advice to households across the North East.

We offer a hybrid approach to working, so you can work from home but there are options to work from either of our offices in Aberdeen or Dundee. There is an expectation to attend our office when requested to do so – for either a working day or in-person meetings. Due to travelling across your allocated area, we are looking for people who have a full driver’s licence.

Responsibilities of a Customer Service Advisor

• Provide impartial advice to householders and supporting events.
• Provide advice to customers on a wide range of topics to promote energy and resource efficiency, carbon reduction and fuel poverty programme's.
• Make referrals or signpost to partner organisations where appropriate to help customers access additional support.

Skills and qualifications

• Effective in the use of technology, relevant systems, and key software packages.
• Relevant Customer Service experience.
• Well-developed interpersonal skills.
• Full UK driving licence.

Responsibilities, qualifications, skills and additional skills are detailed in the job description, which you can find on our website.

Locations and working hours

The position can be either full time or part time (training initially must be full time). It is up to 35 hours per week, 5 days from 7. Our core hours are Monday to Friday 0900 – 1630.

Desk-based tasks can be performed at home, but we do offer a hybrid approach. When working from home you need a strong and reliable internet connection with recommended speeds of 10Mbps download and 4Mbps upload. 

We are seeking applicants who reside in the North East (as this is the 6 local authorities we cover – Aberdeen City, Aberdeenshire, Angus, Dundee City, Moray, Perth & Kinross) and there is an expectation to work from Aberdeen and/or Dundee, when requested for either an office based work day or in-person meetings.

The post holder must be eligible to work in the UK. We are unable to offer relocation or visa service.

Salary and benefits

The salary for this role is £22,500 p/a based on 35 hours per week.

Scarf takes pride in its supportive, friendly working environment and how we invest in our team. We have an award-winning company culture and we are accredited with both Investors in People and Investors in Young People, ISO 9001 and ISO 14001

• Competitive salary.
• Flexible working.
• 35 days off (31 paid annual leave, 4 public holidays).
• An extra day off, paid, for your birthday!
• Salary sacrifice and net pay deduction schemes (Cyclescheme, Techscheme, further learning).
• Paid time to volunteer.
• Pension plan.
• Staff events.
• Free access to employee assistance provider.
• Sick pay scheme.
• Credit union membership.

How to apply

Complete our online application form on our website (scarf.org.uk), providing as much information as you can about your suitability for the role. Please also attach a copy of your CV and complete all sections. We may ask you to complete an assessment prior to deciding if you will be invited for an interview

Due to a high volume of applications, we may not be able to respond to all unsuccessful applicants.

Job Type: Full-time

Salary: £22,500.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote all locations