Customer Service Advisor

Customer Service Advisor
Dunfermline
Full Time (Fixed Term Contract)
Up to £25,000
Are you passionate about providing a first class service? Do you thrive in a busy and fast paced environment? Love a varied and dynamic role?
I am currently recruiting on behalf of a unique technology company who due to growth, are looking to expand their Customer Service team. This is an extremely diverse role and requires someone who is confident at managing multiple tasks at once.
What will you be doing as a Customer Service Advisor?
* Taking inbound calls from customers and providing excellent service
* Managing customer complaints quickly and efficiently
* Having strong knowledge of all products and services available
* Liaising with other departments to ensure SLA's are met
* Updating the system accurately at all times
* Processing orders on behalf of customers
* Scheduling engineers and service visits with customers
What do you need to apply?
* Excellent problem solving skills
* Outstanding communication both verbal and written
* High attention to detail
* Ability to work in a fast paced environment
* World class Customer Service

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