AddressAbout The Role
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
- Ensure the customer is always informed and up to date
- Take responsibility for the administration of customer queries and records
- Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship
- Meet targets in query resolution, call handling and quality
Dealing with customer queries and ensuring a high quality customer relationship is achieved
A professional approach with sound judgement and integrity
To be educated to national level 1 e.g. GCSE grades D-G
Efficiently operate and use systems.
Good communication skills and be computer literate
A professional approach with sound judgement and integrity
To succeed in this role you will need:
- Good Customer Service skills
- A passion for delivering an exceptional customer experience
- A pension scheme- to save for the future - eligibility rules apply
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Health & Safety Purpose: To take a direct interest in the health and safety of yourself and others who may be affected by your work activities
- Assist and advise the public, staff and visitors with their shopping needs
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
About Us
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
