Customer Service Advisor

Salary: £22,672
Contract: Full Time
Hours: 40 hours per week
Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES
We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team.
As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.
The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility.
This position also involved administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel and adaptability to utilising new in-house systems.
The candidate should be able to always achieve call handling targets and quality standards, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.