Customer Service Advisor

Career Level: 11S Intermediate
Posting Date: 8 Mar 2024
Are you looking for a Customer Service role without having to be on the phone the whole time?
Do you fancy a role in which you don’t have to be at your desk all the time?
In this case, theFulfilment and Customer Support Assistant role that we have open would be the chance for you to make that dream come true.
You’ll be working for Giftpro, part of ClearCourse. Giftpro sells gift vouchers, event tickets, and products, it’s a powerful eCommerce platform for hospitality businesses. Having said that, your role would be to pick up and pack gifts in the morning (that would be 75% of the job) and then deal with customer queries in the afternoon.
When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you’re ticking those boxes, then we’d love to welcome you.
Here is a list of benefits you will have access to:
* Life Assurance and private medical cover with a cash plan
* Group Income Protection and enhanced Company Pension
* Enhanced maternity, paternity and adoption pay
* Generous training budgets and reimbursement for professional memberships
* 25 days annual leave
* Day off on your birthday
* 24/7 employee assistance program including Peppy Health App
* Bike to Work Scheme
* Generous Recruitment referral scheme
* Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers
A typical day would be to:
* Set up and run multiple voucher print runs each day
* Carry out the packing process of each postal order in a timely manner
* Franking of the daily post and running the end-of-day processes
* Responsible for ensuring all postal orders are dispatched on time and correctly
* Assist with the restocking of stationery and customer merchandise
* Assist with receiving, unpacking, and storing deliveries of stock
* Complete monthly stocktakes accurately and efficiently
* Maintain a high level of Customer Service, understanding the impact issues have on customers and our business, then managing appropriately
* Support customers with their queries in relation to our products in a timely and professional manner
* Prioritise, organize and shift focus to get the job done
* To learn and understand the operating systems/software that the company’s products run on
* Look to upsell other ClearCourse products and services at every appropriate opportunity.
* Work with our customers to create gift voucher websites
To succeed, you’ll have previous experience in a Customer Service role. You can think on your feet, you’re a quick learner, and can multitask. You are very organized and work methodically. Most importantly, you enjoy working on your own at a fast pace.
This is an office-based role working 37.5 hours per week and you’ll be based at our Lymington office Monday to Friday 9 am to 5:30 pm.
Stirley House, Ampress Lane, Ampress Park, Lymington SO41 8LW
I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
*Why ClearCourse?*
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
Job Type: Full-time
Work Location: In person