Customer Service Advisor

A 3 months+ opportunity for a Customer Service Advisor has arisen with the local authorities in Stoke on Trent.

Pay rate of 11,50 per hour PAYE plus Holiday pay.

Job Purpose:

• To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
• To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
• To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
• Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements.

Skills and Experience:

• Experience of computer software applications i.e. word processing, spreadsheets, advanced telephony technology.
• Must demonstrate an organised and methodical approach to work in a fast paced, demanding environment.
• Relevant experience in a Customer Services/call centre/office environment or dealing with customers, commitment to quality customer care.
• Strong interpersonal skills and ability to deal with complex and diverse customer enquiries.

Hours of work are 9am till 5pm, 37 hours per week, Monday to Friday.

To apply please send your CV or email for more information.

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