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SalaryAn opportunity has arisen for a Customer Service Advisor to join the Adult Social Care Enquiry Team on a permanent basis.
This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates a hybrid working approach.
You will need to be self-motivated, organised with effective communication skills both written and verbally. As part of your role you will be delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:
- deal with incoming calls and process requests for services from all customer enquiries across multiple channels,
- be an active listener, with clear communication skills,
- have excellent IT skills as the role requires the use of numerous systems and applications
- be able to offer a service focused on customer experience and care
Qualifications
- You must have GSCE English and Maths or an equivalent qualification
You will also be required to undertake an enhanced Disclosure and Barring Check.
For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification. If you would like to discuss the opportunity, please contact Victoria Croke on Victoria_croke@sandwell.gov.uk
To Apply: Please download an application form below and return to HRResourcing_Applications@sandwell.gov.uk
Kindly note we are not presently accepting CVs.
Hours
37 hours per week
The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours.
Supporting documents
Information for applicants
Job Description
Personnel Specification
Application form
