Customer Service Advisor

HIPPO is the trading name for Waste Management Systems Ltd, a national provider of integrated waste management solutions. We are the company behind the innovative yellow HIPPOBAG and deliver a flexible and convenient waste collection solution to householders, business and trade users across the UK.

We have an opportunity for a Customer Service Advisor working in our fast-paced Contact Centre.

Key responsibilities will include:

Provide excellent service as the first point of contact to all customers in line with company standards. Respond to customer queries via all channels in a friendly and courteous manner, ensuring Contact Centre targets are met.

Arranging the most effective waste solution and proactively seek opportunities to upsell to customers.

Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate.

The ideal candidate will have Contact Centre and administrative experience. Excellent verbal and written communication skills are essential.

Job Types: Full-time, Fixed term contract/Permanent

Benefits:

• Company events
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• No weekends

Education:

• GCSE or equivalent (required)

Work Location: In person