Customer Service Advisor

Customer Service Advisor
Unlock Your Potential as a Customer Service Advisor
We are thrilled to present a brand-new, permanent, full-time position that calls for dynamic and self-motivated Customer Service Advisors to become a vital part of our client's team based in Walsall. You will be responsible for booking existing customers in for oil collections, deliveries and supporting the field sales teams in closing their deals with new customers.
Key Responsibilities & Duties
As a Customer Service Advisor, you will be responsible for:

• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers.
• Handling inbound calls from customers who have queries.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries and collections.
• Updating customer records

Qualifications, Skills, and Experience

• Excellent communication and interpersonal skills, both written and verbal.
• A friendly, positive, and customer-focused attitude.
• Proficient in Microsoft Office and CRM software is essential.
• The ability to work under pressure and handle multiple tasks.
• The ability to work as part of a team and collaborate with other departments
• Experience in Customer Service, sales, or telemarketing is preferred but not essential.

Your Exclusive Benefits Package

• Great benefit package working a total of 20 hours per week
• Fuel Up Your Way: No canteen or break area restrictions here! You are free to choose where you unwind and refuel during your breaks.
• Time Off That Counts: You'll have a generous allocation paid leave to make the most of your well-deserved time off.
• Secure Your Future: We've got your back with life assurance, ensuring peace of mind for you and your loved ones.
• Plan for Tomorrow: A solid pension plan is in place, helping you build a secure financial future.

The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.
This opportunity promises an exciting venture for those eager to excel in a new Customer Service role.
If this sounds like you, then apply now!