Address
Form of work
SalaryCustomer Relations Officer
13.54 per hour
Temporary 3 months initially but likely to extend
Monday to Friday working either 8.30am to 5.00pm or 9.00am to 5.30pm
Office based in Bedford
Tate have an exciting opportunity with a prestigious brand in Bedford. We are seeking candidates with strong communication skills to join a fast-paced Customer Service department. This role requires regular liaison with customers via telephone therefore, it is essential to have a professional and approachable telephone manner. You must have previous experience within a call centre in a Customer Service role.
Duties and Responsibilities:
- Follow step by step process from first point of contact
- Record information received from customers accurately
- Resolve complaints with a professional and positive manner
- Ensure you follow Data Protection and Financial conduct guidelines
- Support customers with all queries
- Make refunds to customers
- Liaise with approx.30 customers daily
Requirements:
- Strong communication skills both verbal and written
- Must have Customer Service experience
- Previous complaint handling experience desired but not essential
- Ideally you will have worked with regulated complaints (FCA)
- Attention to detail
- Good grammar to write email replies to customers
- Professional and positive telephone manner
- Team player
- Efficient on Microsoft office
We are looking for 3 candidates that are available to start immediately, if you have the relevant experience required for the role please apply and we will be in touch shortly.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
