Customer Service Advisor

Customer Services Advisor - Temp 4 weeks initially
Location: Central Birmingham
Hours of Work: Working hours - Monday to Friday - Shifts Between = 7.30am - 7.30pm - Mon - Fri
Salary: ?11.50ph
Our client is one of the largest competitors in vehicle movements. We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy. Given that we have more than 500 suppliers and 80 customers, all with slightly different requirements and expectations, no two days will ever be the same. You'll need to enjoy being on the phone and solving problems. You will be responsible for helping and guiding our drivers and answering all their questions when they call in. You will be spotting any potential problems ahead of time and calling our customers to keep them informed and agree solutions. Alongside that, you will be constantly developing relationships with both our drivers and our customers by being their first port of call and helping them.
Key Responsibilities:
. Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by: Helping to answer their queries and providing any support required
. Solving their problems as quickly and efficiently as possible
. Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer's instructions and timings
. Building and maintaining positive relationships with our customers by calling them proactively before any issue becomes a real problem and agreeing potential solutions
. Making sure that their email requests are actioned quickly and accurately
What Characteristics Are We Looking For?
. Enthusiasm and passion to succeed in everything that you do
. A genuine desire to take responsibility, rather than wanting to stay 'under the radar', and ambition to progress in a rapidly growing business
. Being trustworthy: if you say it, do it
. This means building relationships via the phone, with the ability to change tone to suit the situation and audience
. Willingness to learn: wanting to take on new challenges, with the understanding that learning from mistakes is crucial
. Resilience: the attitude that challenges along the way only serve to make successes more rewarding. If that sounds like you, we are flexible on prior experience, but it would be beneficial to be able to demonstrate a proven record of commitment to Customer Service delivery
. Relationship-building with customers and/or suppliers over the phone
. Attention to detail and the ability to do more than one thing at once
. Choosing to step up to take more responsibility and accountability