Customer Service Advisor

Job summary
Customer Service Advisor role in rapidly growing companyChallenging role with real impactMust exceed customer expectations and handle tough calls
Job seniority: entry level
Responsibilities
• Provide excellent Customer Service experience• Handle challenging, tough, and emotive calls• Help customers with questions and concerns• Remain calm under pressure in fast-paced environment• Meet goals and targets• Demonstrate responsibility, integrity, and efficiency• Possess patience, empathy, and emotional intelligence• Maintain good time keeping and commitment
Requirements
• Strong internet connection (minimum of 25mbps download and 4mbps upload)• Dedicated, quiet workspace with no distractions• Smartphone with minimum specifications• Available to work 40 hours per week across 5 days• Flexible approach to shifts including Saturdays and Bank Holidays• Onsite full time for first 8 weeks for induction and training• Reside in the UK with eligibility to live and work
Benefits
• Salary range of £23,000 to £25,000 depending on experience• Additional £500 on passing probation• 33 days holiday inclusive of Bank Holidays• Equipment provided• Discounts on UW products and services• Share options and Save As You Earn Scheme• General Life Insurance up to 4 x salary• Employee Assistance Programme including free counselling and legal advice• Free virtual GP service and discounts on healthcare