Customer Service Advisor

Here at Sealey, we are seeking to recruit additional Customer Service Advisors to join our small, dedicated team in Bury St Edmunds, Suffolk. You will join us on a permanent basis, andin return, you will receive a competitive salary plus benefits.

These are office based roles.

The Company

Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors.

Responsibilities as our Customer Service Advisor will include:

• Handling all incoming customer telephone calls
• Dealing with customer queries and general enquiries
• Responding to selling platform queries (Amazon & eBay)
• Order processing
• General administration; handling claims with carrier companies, booking customer collections, responding to emailed enquiries
• Providing a first class service to our wide customer base

What we're looking for in our Customer Service Advisor:

• Previous experience in a call centre or office based environment
• Computer literacy, including experience of in-house computer systems and Microsoft Office applications
• Excellent communication skills
• Organised and a good eye for detail
• The ability to work under pressure
• The ability to work as part of a team but also on your own initiative

Benefits our Customer Service Advisor will receive:

• Comprehensive training on our telephone and computer systems and business processes
• 22 days holiday, rising to 25 days (pro-rata for part-time hours), after qualifying period
• Pension scheme
• Life assurance scheme
• Health cash plan
• Staff discount on Sealey and Dellonda products
• Free on-site parking

If you are interested in becoming a Customer Service Advisorand you feel your skill sets match the above criteria then click 'apply' now, we'd love to hear from you!