Address
Form of work
SalaryJob type: Permanent
Hours: 40 hours per week, Monday to Friday, 08.30 - 5.00
Benefits: 22 days per annum rising to 23/25 days on length of service plus bank holiday entitlement, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.
Company Overview:
VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.
We are now actively seeking Customer Service Advisors to be part of our growing team and join a company that continues to expand across the UK.
Responsibilities:
To take incoming calls from our customers in a timely manner
Manage vehicle defects through the repair process, recording and updating all necessary information and systems
Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times
Deal with ongoing vehicle repairs and updating all relevant systems correctly
Manage all vehicle repairs via telephone and email
To co-ordinate and escalate repair times with the Team Leader/Operations Manager
Ensure all daily workload is completed
Additional Ad-Hoc roles as required by the business.
Personal Qualities:
Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you
A natural communicator, building rapport with our customers to fully understand their needs
Fast learner and inquisitive
Passionate about helping others - be it customers or colleagues
Excellent communication skills, both written and verbal
Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives
Adhere to agreed priorities, procedures and processes
Able to work to challenging deadlines
Strong customer focus and service skills
Team player
If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:
- Passport (plus (url removed) share code confirming eligible to work in the UK if non UK passport)
OR
- Birth Certificate and National Insurance Number on an official document.
- Proof of Address x 2
Due to the nature of the role, we are not accepting applicants who reside outside of the UK.
No Agencies
