Customer Service Advisor

Customer Service Advisor

Birmingham

We are looking for an enthusiastic and motivated Customer Service Advisor to join our Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both our drivers and customers are happy.

About Engineius

Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK.

Since going live in 2018 we have acquired over 80 clients, many of which can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space, but have ambitions to grow much further.

And we can see our hard work paying off, so much so that we are very proud to be a Multi-Award winning company.

So put your seat belt on, and apply today to join the Engineius Journey.

Customer Service Advisor - What Characteristics Are We Looking For?

Essential

• Enthusiasm and passion for Customer Service
• Enjoys problem solving
• Experience handling a high volume of calls
• Able to work well under pressure and multi task
• Enjoys relationship building and communicating with customers and suppliers over the phone
• A desire to take responsibility rather than wanting to stay 'under the radar’
• Resilience
• Willingness to learn and take on new challenges

Desirable

• Geographical knowledge
• Vehicle knowledge
• Ambition to progress in a rapidly growing business

Customer Service Advisor - Key Responsibilities:

Answering inbound phone calls from our driver network and ensuring that our drivers feel supported by:

• Helping to answer their queries and providing any support required;
• Solving their problems as quickly and efficiently as possible.
• Using our online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.

Building and maintaining positive relationships with our customers by:

• Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
• Making sure that their email requests are actioned quickly and accurately.

Customer Service Advisor - What You Can Expect:

• Great central Birmingham office location (Somerset House, 37 Temple Street, Birmingham)
• Free use of the onsite gym, showers, free hot drinks and breakfast
• Monthly social events in the office and quarterly company socials
• Local business discounts
• Well-being is important to us, we offer free access to LifeWorks
• Discounts on private health insurance, major retailers, gyms, cycle-to-work scheme

We truly believe that diversity and inclusivity make better teams - we want to receive applications from as wide a range of people as possible. We want you to be you.