Customer Service Advisor - Automotive

Salary up to GBP25,000 per annum, plus bonus and excellent company benefits.

42.5 hours, Monday - Friday 8am - 5:30pm

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Mansfield.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking / security arrangements and the payment of excesses on certain insurance policies.

Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of a Customer Service Advisor, the most important part of your job is to ensure complete customer satisfaction. It's your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. It is a given you will have excellent customer facing experience with strong administration and IT skills. You'll also need a driving licence if you're going to be part of the team.

Why choose FMG RS?

We have a superb range of exclusive, employee only benefits and discounts.

• Free life assurance
• Well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• Discounted, flexible Gym memberships
• Exclusive employee vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We're going places

• We're a key part of one of the UK's largest Automotive plc's, Redde Northgate - few other businesses can offer you the volume, variety and long-term security as us.
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group.
• We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

Apply Today!