Customer Service Advisor

Customer Service Advisor
 
Pertemps are working with a fantastic, Ayrshire based organisation who are looking to add Customer Service Advisor to their team. This organisation are a fast growing and this is a great time to join. The Customer Service Advisor is responsible for supporting the team in the Retail element of their business.
The ideal candidate must have strong Customer Service experience, as they will be dealing with all customer orders ensuring these are processed quickly and accurately.
This position will also include an element of sales. The company has great relationships with an existing customer base, and during calls you will be expected to upsell products and introduce customers to new products they may be interested in.
 
You will be a key member of the team, so it is essential that you are driven, a keen learner and have excellent communication skills. This role will be office based with parking available on site. The hours for this role will be 9-5.
Key Responsibilities:

• Management of customer orders, ensuring these are processed quickly and accurately.
• Build relationships with existing customers who you will be in contact with regularly.
• Managing customer enquiries and correspondence.
• Work to set KPI’s by the company and ensure these are met on a weekly basis.
• Updating daily reports and presenting results to the team in weekly meetings.
• Providing general office and sales order admin support to the wider team.
• Ensuring adherence to the quality management system and all other related processes.
• Drive to encourage improvement.
• Support with Health and Safety.

 Candidate Requirements:

• Ability to work effectively as part of a small team.
• Great Customer Service experience.
• Comfortable with upselling products.
• Experience working in a fast-paced environment.
• Strong communication skills, ability to build relationships.
• Excellent attention to detail.
• Strong IT skills.

 
To find out more please contact Emily Purdie, or Codie Smith at Pertemps.
Pertemps acts as both an employment business and an employment agency.