ABOUT THE ROLE
YOU WILL BE RESPONSIBLE FOR:
- Clear and concise communication to our customers via live chat, email and phone.
- Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.
- Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
- Resilience to work towards and exceed KPIS.
- Able to work as an individual, but also contribute to the wider team and our culture.
- Enthusiastic and self-motivated team player.
- Excellent oral and written communication.
- Strong organisational and time management skills.
- Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- A culture and working environment that will allow you reach your full potential;
- Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year;
- 28 days holiday a year, plus (8) public and bank holidays in England;
- Matched pension contributions up to 6% employee, 6% employer;
- BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments;
- An unrivalled Family Leave Policy;
- An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!);
- Regular team and office socials during the day and after work;
- Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!
There’s more! Upon successful completion of your probation:
£250 a year Health and Wellbeing allowance
Cycle to work scheme