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SalaryTomorrow is our home.
Find out how easily you can achieve at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn't just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
You will be entitled to a highly competitive basic salary and a great range of benefits including:
- Competitive salary
- Real Living Wage Employer
- Bonus Scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Employee discount and access to BSH reward website
- Training and Development opportunities
Your responsibilities
You will be responsible for delivering outstanding Customer Service through handling customer enquiries via inbound telephone calls within a contact centre.
- Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance
- Registering appliance warranties; Offering extended warranties
- Identifying and ordering spare parts and accessories
- Providing pre-purchase advice and replacement appliances.
- You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
- Adhering to GDPR legislation and ensuring full confidentiality at all times.
Your Profile
- A Customer Service background is required; you will also need to have strong telephone communication skills, be customer focussed and able to demonstrate empathy
- Accuracy, flexibility and the ability to problem solve will be necessary in this role
- The ability to work as an individual whilst contributing to the overall success of the team is paramount
- You will also need to be computer literate, able to work under pressure, and show resilience
- Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders
- The ability to meet set targets and goals
If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would like to meet you. Please click APPLY to register your interest in the role of Customer Service Advisor.
