Customer Service Advisor

Great Customer Service is spinning plates and keeping everyone happy, it's a core skill, a calling almost. As a business, we champion our Customer Service team as you are the first point of contact for all clients. Based in Market Harborough we are looking for 2 Customer Service professionals to join a growing team.
BASIC SALARY: GBP25,000
LOCATION: Market Harborough - Office Based
COMMUTABLE LOCATIONS: Leicester, Wellingborough, Northampton, Kettering, Corby, Rugby, Daventry,
JOB DESCRIPTION: Customer Service - Industrial products
As our Customer Service Advisor, you will be the first point of contact for all new and existing customers, these are a range of businesses from automotive, materials handling, cranes, power grids, power companies, solar power, and many more.
We pride ourselves on being professional and polite in equal measure, responding to customers promptly, and escalating any issues as necessary.
Key tasks:
Manage c20-25 (can increase to 50 at peak) inbound call inquiries, these will be a mixture of sales orders, stock availability, prices, technical applications, and complaints/concerns.
Along with other members of the team manage the c100 emails in the customer inbox (daily).
Offer as much assistance as possible but ultimately pass any technical/warranty challenges to the appropriate team.
Maintain detailed and accurate customer records through our CRM system (SAP full training given).
Any opportunity to 'upsell', 'cross-sell' and remind customers what they have purchased in the past is encouraged but we are not 'pushy'.
Monday to Friday 8:30 - 17:30 (1 hour lunch)
PERSON SPECIFICATION: Customer Service - Industrial products
As a small team, candidates with an 'all for one' attitude are important, we need to support each other and our customer base.
To be successful you will be able to demonstrate the following:
Customer service experience in a B2B environment.
Experience in handling sales orders, customer inquiries, complaint resolution, and order processing.
Any experience with technical products will be an advantage, but the ability to learn and apply yourself is more important.
THE COMPANY:
Established in the UK for 10 years and based in Market Harborough we a are manufacturer of technical products, with a small but dedicated team we aim to provide great Customer Service to all of our clients. We are growing the UK operation and do have lofty ambitions; however, the right people are key to that growth. Part of a larger global organisation we have the backing and security to make the UK and major part of the story.
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.
REF: MH17659, Wallace Hind Selection