Customer Service Advisor - London

Customer Service Advisor - London
Doing the right thing, even when nobody's watching? It's an iQ thing.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities
their best year yet.
Our site-based Customer Service teams are bursting with independent thinkers and problem solvers who just love to make people's day.
Sound like your cup of tea? Here's a bit about the job.
In a nutshell, being a Customer Service Advisor means making sure the students who stay with us always feel at home. That could be showing prospective students and their families around the site or helping a student track down that elusive parcel. You might need to log a maintenance request or sort out a health and safety issue. You could be in charge of organising a social event, or handling complaints and rent arrears with patience and understanding. No two days are ever the same, but you'll be part of an iQ family that will always have your back. Did we mention that's an iQ thing too?
What makes a great iQer?
First and foremost, we're looking for a positive, team player who thrives in a get-stuff-done kind of environment. You won't mind rolling your sleeves up, with bags of initiative and great communications skills. You'll have some Customer Service experience...