Customer Service Advisor

Alexander Mann Solutions are recruiting Customer Advisors to join our well-known financial client in Birmingham.

• We’ll look to you to deliver successful outcomes for our client’s customers who are experiencing credit card issues by investigating their queries and understanding their needs.
• You’ll be liaising with customers over the telephone to accurately collect information to solve their queries and provide a suitable outcome.
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.
• You will train and work on a hybrid schedule, you’ll still need to commit to a minimum of 2 days per month in the office so you can connect and learn with your colleagues.

What you need to know:

• £13.60 per hour, weekly pay
• 2 days per month based in office
• Office location is in St Philips place, Birmingham
• 9 month temporary contract
• 35 hours per week, shifts are Monday to Friday, 9am – 5pm
• No holidays are permitted during the first 4 weeks of training
• Ideal start date: 22nd April 2024

Your day-to-day will include:

• Handling high volume inbound phone calls from customers regarding credit card queries
• Communicating clearly and effectively with the customer, understanding the customer’ needs and issues
• Resolving the customers queries and providing a suitable outcome within targets and SLA’s
• Being able to listen to the customer attentively and guide the customer through the next steps to resolving their credit card issue or query.

The skills you'll need:

To excel in this role, you’ll have strong Customer Service abilities along with evidence of delivering excellent communication skills. You’ll work well in a fast-paced environment and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also demonstrate:

• Excellent written and verbal communication skills
• Attention to detail
• Good organisational skills
• Ability to work with policies and adhering to regulations
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Next Steps:

• Once you have applied with an up-to-date CV, a recruiter from AMS will be in touch with the next steps
• There will be a competency-based interview via Zoom with the client
• If successful you will complete the onboarding with AMS, this will include a credit check, 2 years of employment references and 3 years of address history

We look forward to receiving your application!

Job Types: Full-time, Temporary contract
Contract length: 9 months

Salary: £13.60 per hour

Expected hours: 35 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Reference ID: NWG01392
Expected start date: 22/04/2024