Customer Service Advisor

| Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Customer Access Service |

Pay Award Pending

International Sponsorship – this role is not open to international sponsorship

Are you ready for a new challenge?

Are you passionate about making a difference in people's lives? Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you can develop your career within Customer Service?

If you like the sound of the above then the Customer Access Service has the perfect job for you………

Several exciting opportunities have arisen to work as part of our Community team within the Customer Access Service - the first point of contact for Lancashire County Council. You will be part of our busy service assisting the residents of Lancashire in accessing many of the services the Council provides.

What is my role?

You will be fully supported to develop the skills required to support our customers with a wide range of enquiries about services including Highways, Registrars and Libraries. You will liaise with customers via a variety of different channels including telephone and email to assist them with varying requests from reporting a pothole, booking a wedding, or helping them to access events held in our libraries.

When you join us, your Customer Access journey will start with bespoke in-house training at our contact centre in Accrington. We want to make sure that you feel comfortable and confident in giving the best possible service to the people of Lancashire and our training and ongoing support reflects this. Following this initial training period you will be provided with equipment to work from home but will still be required to attend the office for training, team meetings and any other activities that benefit from face to face contact with colleagues. To work from home, you will require access to broadband.

Hours of work?

Our opening hours are 08:00am – 17:00pm Monday to Friday. We are able to accommodate requests for full time or part time shift patterns throughout the week to suit your worklife balance, subject to business needs.

Please note, we have both permanent and temporary opportunities available.

We're Looking For Individuals who:

• Are passionate about all aspects of Customer Service.
• Display excellent communication skills.
• Have the ability to actively listen to our customers whilst providing advice and guidance, addressing their concerns and resolving their enquiries.
• Are highly proficient in the use of ICT systems. Experience of working in a customer contact centre would be useful but is not essential and full training will be given.
• Have a positive 'can-do' attitude.

Please feel free to contact us for an initial informal and confidential chat by calling Jackie Ham on 01772 537414 or Lindsey Ham on 01772 535440.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.

Job Description & Person Specification