Customer Service Advisor

Customer Service Advisor

South Manchester

Temporary basis

40 hours pw

£12ph

Our client are looking for a Customer Service Advisor to join their team on a temporary basis, this could lead to a long term permanent position.

Responsibilities of the Customer Service Advisor will include:

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
• Providing product knowledge and support to field based colleagues and support teams
• Managing the effective delivery of customers material order requirements
• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected
• Answering incoming telephone calls, maintaining excellent Customer Service whilst dealing/resolving all issues
• Ensuring delivery dates and times are recorded accurately
• Prioritise and plan for any responsive colleague orders/collections
• Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met
• Liaising with the planning teams for colleague holidays and sickness
• Processing orders by colleague by sending purchase orders to suppliers

The successful person will have:

• Experience of dealing with customers
• Experience in using warehouse based stock system
• Excellent Customer Service skills

If you think you are suitable for the role then please apply or contact Ellie Parkinson at the Sellick Partnership (Derby Office) for more information.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.