Customer Service Advisor

We are looking for a Customer Service Advisor to join our luxury apartment complex Aston Place, located in the heart of Birmingham. In Aston Place, there are studios, one-bedroom apartments and two-bedroom apartments - this resident-focused role is perfect for those who love to be kept on their toes and ensure all residents receive first-class service.

Shifts 

5 days a week out of 7

40 hrs per week

hours are a combination of 7am to 4pm or 10am to 7pm

About the role

The successful Customer Service Advisors will join our busy, diverse team on a permenant contract , so will be the face of our business and first point of call for our residents. They must provide excellent Customer Service whilst maintaining a friendly, professional attitude in all interactions. They must also be able to work well under pressure whilst juggling multiple tasks at once

What you will do:

• Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter readings

• Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc

• Book and manage resident amenity spaces – keeping them tidy and presentable

• Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification

• Deal with incoming and outgoing post

• Updating site-wide communications/residents’ portal as required

• Assisting on open days and residential events

• Carry security walks as and when required

What you will have:

Desirable

• Experience in a residential, hospitality or student accommodation environment

Essential

• Flexible to suit the needs of the business

• Experience using booking systems

• Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S

• Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook

What we will offer you:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Dandara Living one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include the following:

• 33 days holiday (inclusive of bank holidays)

• £competitive annual bonus (discretionary)

• Up to 5% pension scheme (salary sacrifice scheme)

• 2x salary life assurance (paid option to increase to x4) 

 
If you are a reliable, driven and highly motivated individual passionate about Customer Service, this is your role!

Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift.