Customer Service Advisor

Overview

• Job title: Customer Service Advisor
• Mon-Fri 9-5
• Temporary role 3-6 months
• 11.78
• Coleshill, Birmingham
• On site parking

Is Customer Service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you.

As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused
service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics.

• To deliver Customer Service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards.
• Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible.
• Efficiently handle the peaks and troughs in workload associated with all housing related enquiries.
• Accurately input information into computer systems.
• Consistently deliver an excellent Customer Service within focused targets as specified.
• To challenge existing procedures to help develop better working practices and improve service delivery to customers.
• Share knowledge and work collaboratively to improve personal and team performance
• To complete all outbound activities in line with team objectives
• Operate within relevant company policies
• Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager.

About you?

• Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics)
• Excellent communication skills including clear written and spoken English
• Excellent customer care and interpersonal skills.
• Experience of Customer Service focused work, in either a face to face or telephone environment
• A basic knowledge of Contact Centre processes and telephone systems
• Knowledge of housing management and services. (desirable)

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.