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SalaryRole Title: Customer Service Centre Advisor
Contract: 10 Months
Remote Position (2 weeks of training required in person at start of contract - Witton based).
Salary: £25,147.50 per annum + 5% Utilisation bonus
Benefits: Pension Schemes, Medical Cover, Discounts on Big Brands and many more!
Are you a Customer Service professional looking to work for a well-known company within a strong, successful team? Not forgetting the great salary package and remote working! …
ABOUT
Your primary role will be to handle voice and non-voice contact with our customers (approx. 30% telephone based), also processing requests through our systems.
Please note this role involves shift work, with a 5% shift allowance included in your pay package. You will work a 4-week pattern with opportunities for overtime, paid at an increased rate, depending on operational requirements.
Your pattern will look similar to the below, however, can be subject to change.
Week 1: 10am - 6pm (weekend off)
Week 2: 8am - 4:30pm (1 weekday off, Saturday and Sunday working 9am - 5pm)
Week 3: 8am - 4pm (1 weekday off, weekend off)
Week 4: 1pm - 8pm (weekend off)
You will have a passion for customers and the ability to plan, prioritise and execute your own workload. You will deal with a wide variety of customer activity such as inbound and outbound phone calls, enquiries, complaints, and technical support requests.
KEY SKILLS
- Handling an array of administrative activity, you will thrive on ownership and resolving problems at first point of contact for customers.
- Uses new technology and systems both current and emerging to improve efficiency and quality of processes.
- Customer experience and team working is at the heart of this role, so it's likely you will have this in abundance along with a strong sense of ownership and ability to plan your own workload.
- A good attention to detail and maintaining an acceptable standard of data quality.
- You will consistently achieve strong results, through being agile and making smart decisions and delivering on your promises.
- You will look ahead to anticipate problems and use your judgement and insight to influence positive change.
- You will work well as an individual but also as part of a wider team, delivering our business targets and objectives.
- Upholding and consistently demonstrating company values of; Simplicity, Ownership and Progress.
If you hold the relevant experience, don't hesitate, apply now with your up-to-date CV!
*Please note, if you do not hear from our team within 72 hours, your application has not been successful on this occasion. However, we may keep your application on file to reach out with any future opportunities.
