Customer Service Advisor X5

1 x Permanent post - Monday - Friday 9-5

4 x Fixed Term Posts - Monday - Friday 9-5

We are looking to recruit a highly motivated, customer focused individual to join our busy and demanding Customer Services Team. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers ensuring as many enquiries as possible are resolved at first point of contact to maximise customer satisfaction

You will provide first point of contact to customers dealing with varied and complex enquiries via telephone, live chat and face to face for up to 17 different Council Services, including Revenues and Benefits

Previous experience of delivering excellent Customer Service, together with excellent communication and IT skills and an ability to deal courteously and sensitively with enquires.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact Louise McErlain (louise.mcerlain@knowsley.gov.uk )