Address
Form of workCustomer Service Advisor/Hire Controller
Location : Basingstoke
Salary £25-28,000 + bonus + benefits
Monday to Thursday 7am to 5pm, Friday 7am to 5.30pm
My client who are based in Basingstoke are seeking a Customer Service Advisor/Hire Controller to work at the Basingstoke Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer enquiries and questions, handle complaints and provide product information as required.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
Daily Duties
To handle customer calls
To close sales whilst always looking to maximise the sale through upsell and cross sell
Follow up any customer quotes
Handle customer objections
Provide customers with product and service information and advice
Manage and resolve customer complaints
To provide excellent Customer Service
Key Competencies
Excellent verbal and written communication skills
Strong listening skills
To be curious and have good questioning techniques
Problem analysis and problem solving
Competitive in nature
Ability to close sales opportunities
Proactive 'can do' attitude
Ability to build strong rapport with customers
Team Player
Ability to capture key customer information to input quality order
Benefits
28 days holiday (inclusive of bank holidays)
Pension Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
