Customer Service Advisors

Kickstart your Customer Service career working within the thriving insurance industry! While previous Customer Service experience is a plus, it's not mandatory as our client provides full comprehensive training.

What you need to qualify:

• Exceptional communication and listening skills.
• A strong desire to work in a Customer Service-oriented environment.
• A helpful and supportive attitude.
• Eagerness to learn and grow in the insurance industry.

What you can look forward to:

• Opportunities for career advancement.
• A diverse and stimulating role.
• A welcoming and enjoyable professional atmosphere.
• Intensive training and promising career prospects

What will be your role? You'll play a crucial part in our organisation, offering Customer Service support to a vast client base of over 100,000 individuals. Your primary responsibilities will include adjusting policies mid-term, managing cancellations, debt recovery, addressing underwriter inquiries, and assisting with general administrative tasks. We're seeking team members who can seamlessly integrate into our collaborative work environment, prioritising efficiency while maintaining the highest quality standards.

Key Responsibilities:

• Modify insurance policies mid-term and handle cancellations.
• Pursue debt recovery efforts and communicate with customers.
• Resolve underwriter inquiries and manage general administrative duties.
• Deliver exceptional Customer Service to uphold client satisfaction.
• Collaborate effectively with team members to achieve shared goals.
• Embrace a culture of efficiency and excellence in your work.

Compensation:

• Base Salary: £23Kpa (Depending on experience).
• Team Bonus Structure:  Monthly Bonus: £250 per month and overtime bonus (£3000 pa) plus and additional overtime bonus of £120 for 2 weekends a month (£1440) 
• Total OTE £27440 

Working Hours: Monday to Friday (Two Shifts):

• Early Shift: 8:30 am - 5:00 pm.
• Late Shift: 10:30 am - 7:00 pm.

Rotating Saturdays or Sundays once every two weeks

• Saturday: 9:00 am - 5:00 pm.
• Sunday: 10:00 am - 5:00 pm.

Additional Benefits:

• Comprehensive and rigorous training program.
• 20 days of annual leave.
• Company pension plan.
• Join a friendly, fun, and supportive team.
• Be part of a forward-thinking business with ambitious goals and exciting prospects on the horizon.

If you're ready to kickstart your Customer Service career in the thriving insurance industry and become part of a dynamic team, apply today to embark on this exciting journey!

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.