AddressJoin Ecolab’s Customer service team in either Northwich and Caerphilly, and become part of a dynamic team that loves their work which in turn creates a great team environment. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.
What’s in it For You:
Enjoy flexible work hours that fit the schedule you need
Be recognized for meeting goals, and secure opportunities for advancement
Sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment.
What You Will Do:
Inspire confidence in our customers (internal and external) by handling their needs with courtesy and professionalism at first point of contact via Telephony, managing key accounts and billing needs, provision of Management and Business Information and processing and maintenance of data.
Minimum Qualifications:
High school qualifications or equivalent
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience using Customer Service software
No immigration sponsorship available for this position
Preferred Qualifications:
Ability to interact professionally with others and work independently in a fast-paced environment
Prior experience utilizing a multi-line telephone system
Strong problem solving and interpersonal skills
Excellent verbal and written communication skills
Highly dependable team player
Ability to prioritize workload and complete responsibilities on time
What’s in it for you?
Investment in your development
25 days holiday plus Bank Holidays
4% Flexible Benefits Allowance. A wide range of benefits (extended to families) or to be used as salary increase
Pension with 7% Employer Contribution and 4 x annual salary Life Insurance benefits
Opportunity to purchase company shares
A long-term career within a business that recognises the talent to progress, inclusive of global opportunities
We welcome applications from people fleeing the situation in Ukraine. If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
