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SalaryCisco’s Healthcare Managed Solution function is looking to hire a Customer Service Agent to support our healthcare solution offerings. The Customer Service Agent will be expected to work efficiently and effectively to support call centre activity, for which an excellent phone and email manner is essential. This role will primarily consist of providing appointment reminders, clinical results, reminders, and end-user support for our popular health tech solutions.
The right candidate will have a positive attitude towards their work, combined with the desire to work as part of an efficient team. The candidate will also possess good interpersonal skills coupled with experience in working towards SLAs and providing outstanding service to our end-users. Further to this, the candidate will be comfortable supporting end-users by assessing incoming ticket activity and appropriately offering guidance, advice, and support in relation to queries raised, whilst escalating where required.
Experience working with health tech in a support/call centre capacity is desirable, paired with a knowledge of the UK healthcare eco system. Customer service experience is essential for this role.
- Conduct call centre activity in order to communicate appointment reminders, clinical results, and reminders.
- Respond to first line support tickets assisting with a range of queries including but limited to account creation, password resets, minor configuration changes, and application support.
- Work as part of a team striving to deliver the best possible service for our customers in line with our SLAs.
- You’ll work alongside colleagues in our dynamic Call Centre and Support functions.
- Positive attitude to work.
- Good communication skills, both verbal and written.
- Motivated to provide an excellent customer experience.
- Customer service experience.
- Knowledge of healthcare eco system.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
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U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
