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Form of work
SalaryRight Now Group are currently recruiting for a Freight Customer Service Agent for a Large Airline GSA based in the Manchester Area. The ideal candidate will come from a previous background within Freight / Cargo that are looking to join a reputable company and progress in their career.
Job Duties:
- Working within the Customer Services team in which you will be working alongside some of the most reputable Freight Forwarders & Airlines in the industry.
- Handling client enquiries via phone, email and online portal.
- Booking aircraft space for clients and to provide the best price and transit time.
- liaising with the sales team about lapsed and existing accounts.
- Ensure that all airline requirements are handled correctly in accordance with client requirements.
- handle critical issues and ensure the accurate processing of freight documentation with all customer airline operational procedures.
- Liaise with clients regularly to undertake permanent bookings.
- Ensure that the in-house system is kept up to date.
Candidate Requirements for a Freight Customer Service Agent:
- Minimum of 1 year's experience within Freight in some kind of capacity.
- Effective communicator for all methods of communication.
- positive and friendly attitude.
- ability to be able to work independently will be key in this role
Additional Details:
Shift: Monday - Friday
Hours: 09:00 - 17:30
Salary: £26,000 - £28,000
SUITABLE CANDIDATES WILL BE CONTACTED WITHIN 24 HOURS
