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Form of work
SalaryAbsolute Recruitment are currently recruiting for a Customer Service/Sales Manager on behalf of our clients based in Halesowen.
The Customer Service/Sales Manager will be responsible for overseeing the small Customer Service/Sales Team and increasing revenue and growth by implementing and developing sales strategies.
This role will be working Monday to Friday 8:30am to 5:00pm and the salary will be starting at £27,000pa dependent upon experience with a bonus structure that can be discussed.
Duties include but are not limited;
- Supervising a team of dedicated Customer Service administrators to ensure they comply with company policies
- Making improvements to the sales and revenue of the company
- Monitor and review customer contact including calls, emails etc to ensure quality and communications are correct and accurate
- Creating a sales strategy and action plan
- Present reports on enquiries and complaints to summarise monthly
- Monitor social media and provide relevant feedback
- Deal with escalated customer matters
- Engage with customers to obtain customer feedback to ensure satisfaction
- Update team members on new products, services and policies
- Ensure continuous improvement throughout and train/motivate the team
Skills & Experience required;
- Proven experience on increasing sales and performance within a company
- Previous experience within a similar role and environment
- Excellent communication skills
- Excellent customer relationship management skills
- IT literate
- Attention to detail
- Problem solving skills
If you are interested in this role then please apply with your CV and Jade will be in touch to discuss in further detail.
