Customer Service Assistant (Homeownership)

At Accent we believe everyone has the right to a safe, secure and warm place to call home.

We’re looking for a Customer Service Assistant (Homeownership) to join our Leasehold and Homeownership team.

About the role and person:

• 35 hours per week
• Permanent

Always motivated to achieve brilliant standards of Customer Service, our Customer Service Assistants (Homeownership) are the first port of call for our customers on their ownership journey. You’ll manage queries via inbound calls and email ensuring first time resolution wherever possible. Queries can range from management information packs, subletting queries, service charge queries etc.

What skills/behaviours do you need to be a Customer Service Assistant (Homeownership)?

• Excellent Customer Service skills having previously worked within a busy customer focused environment.
• The ability to work towards targets whilst demonstrating a supportive and
• empathetic approach to what can be a difficult time for customers.
• Excellent attention to detail coupled with an understanding the importance of data.
• The ability to communicate effectively and professionally with customers and colleagues.
• Experience of using Microsoft Office (Word, Outlook, Excel)

For a full job description of this role please click here.

Location

This position can be based out of any Accent office. Our offices are located in Bradford, Peterborough, Burnley, Stockton and Camberley.

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £25,850 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts.
• Cycle to work scheme.
• Free on-site gym
• Free parking

Who are Accent?

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are Smart, we are Driven, we are Caring and we are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email:

"PeopleServices@accentgroup.org".

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.

Join us and start your own journey with Accent. We aim to be number one, and you could help us get there.