Customer Service Assistant

Job Title:Customer Service Assistant

Department/Division: Retail/Shopfloor

Reportsto: Retail Management

Hours of work: 20 hours a week (Including alternate weekends)

Location: Moss and Moor Garden Centre

Pay : Living Wage

Job Purpose:

At Moss and Moor, we pride ourselves on excellent Customer Service and on delivering an exceptional and unique retail experience, your focus will always be on the customer and meeting their expectations.

Moss and Moor are equal opportunity employers, value diversity and are strongly committed to providing equal employment offers for all employees and all applicants for employment.

Duties will include:

· Ensuring high levels of customer satisfaction through the delivery of excellent Customer Service, ensuring that the customer finds everything they require.

• Provide product advice and generally assisting customers with purchases being able to recognize and act on sales opportunities.
• Remaining alert, always being vigilant and working to deter all opportunities for retail crime.

· General housekeeping, stock rotation, pricing, and merchandising.

· Covering for the ‘Meet and Greet’ reception area and till operations as required.

· Assisting with regular stock takes/stock reconciliation.

• Health and safety and risk awareness; ensuring that you work in a safe manner to ensure that the shop floor is always clean and tidy, particularly during opening hours

It is essential that applicants have the following:

• A love of selling whilst of course maintaining the highest standards of customer experience
• Enthusiasm for providing the absolute best Customer Service
• Great, effective communication skills
• The ability to thrive in a fast-paced environment and to work unsupervised with honesty, energy, pace, and passion
• A flexible approach and a ‘can do’ attitude and be a strong team player
• Health and safety and risk awareness

This role is an integral part of our team and therefore we would expect the applicant to develop with us as we grow the business. Some lifting may be involved in this role (safe lifting and handling training will be provided)

This is a part-time, permanent position working 20 hours per week. Where weekend working is required, regular days off are provided.

Uniform

Pension scheme

Staff Discount

Free Parking

Job Types: Part-time, Permanent

Pay: £6.40-£11.44 per hour

Expected hours: 20 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Application deadline: 17/05/2024