Customer Service Assistant

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Communicate with customers via phone, email, or chat to provide assistance and answer their questions
- Upsell products or services to customers when appropriate
- Enter customer information and inquiries into the database accurately and efficiently
- Analyze customer accounts and provide appropriate solutions or recommendations
- Resolve customer complaints or issues in a professional and timely manner
- Maintain a high level of knowledge about our products, services, and promotions
- Collaborate with other team members to ensure customer satisfaction

Skills:
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Ability to work well under pressure in a fast-paced environment
- Strong problem-solving skills and attention to detail

Job Types: Full-time, Permanent

Pay: From £23,993.51 per year

Benefits:

• Company events
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024