Customer Service Assistants

****Berry Recruitment are looking for Customer SERVICE ASSISTANTS****

In Newport

Berry Recruitment are looking for individuals with good CUSTOMER SERVICE skills who are willing to help and support customers with quires either face to face, on the phone or via email.

Hours of work

• Mon - Fri 07:30 - 15:30 ( Fixed- Hybrid) or
• Hybrid - two days in the office, three days at home. Working hrs 4PM-10PM
• Pay £11.00 per hour

Role Overview

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.
Key Responsibilities

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e., a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work daily.
• Distribute information and when required, work to the other team members or groups.
• Identify and suggest areas of improvement.
• Maintain and update information held on a data base or manually.
• Support line management on any additional admin when required.
• Liaise with internal/external clients.
• Print/post data/reports/invoices daily.
• Maintain records for audit purposes.
• Ensure deadlines are met.

Essential Skills

• Attention to detail.
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high-quality CUSTOMER SERVICE in a professional manner, creating trust and confidence.
• Excellent communicator.
• Effective team player, who constantly displays commitment and flexibility.
• Assimilates and applies policies and procedures consistently.
• Accurate and timely delivery of tasks.
• Effective problem solver.
• Excellent organisational skills.
• Attention to detail in record keeping.

If you are interested in this role please apply online and call us on , we will require an up to date CV

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.