Address
Salary Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.
The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.
Customer Service Associate, Amazon – FTC 6 months
We are looking for our next Superstar to join the Customer Service Team based in the UK!
You will be responsible for developing effective relationships with our main customers with a special focus on Amazon account. If you are a proactive Team player and you are eager to learn, we want to hear from you!
Location: Frimley, UK
Contract type: 6 months contract – full time
People Leader: UK Supply Chain Manager (UK SCM)
Function: Supply Chain
What’s in it for you?
- Competitive pay & benefits
- Flexible working hours + Summer hours
- ‘Build your own’ learning programme
- Free breakfast & snacks
- 25 days annual holiday + additional days after service
- Pension, Life cover & Health Insurance & income protection
- Volunteering days
- Season ticket loan
- Wellness days
Overview:
The UK is key to the long-term success of Lifestyle Brands Europe. Delivering world class Customer Service levels to our customers here is critical to us delivering on our lofty growth ambitions. Working in a Team with 3 other CSA’s, you will be delighting our customers with precise & accurate handling of orders and proactive communication when faced with any issues mainly working with Amazon account looking into cost to serve opportunities and order volatility.
You will have a knack for developing extraordinarily effective relationships with your customer contacts to help you deliver a world class service while balancing business needs. You will report to the UK Supply Chain Manager and partner closely with all the relevant account managers and other CSA’s in the UK region.
Responsibilities:
- Accurately & precisely enter/process orders in SAP within 24 hours of receipt
- Manual order entry and confirmation to customer
- Processing EDI orders
- Resolving blocked EDI orders in SAP to ensure orders don’t get stuck in the matrix
- Support Amazon account
- Be the main point of contact for Amazon
- Maintaining Vendor Central, updating availability in Vendor Central
- Provide a world class service to our customers
- Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
- Communicate volume cuts, shortages, and availability dates with customers. Tracking shortages weekly
- Implement best practice ways of working to drive service excellence
- Engage and develop ideas for Customer Service optimization
- Maintain customer information bibles
- Upon request, provide customer specific service updates to key stakeholders
- Manage an effective and efficient relationship with our warehouse & logistics partner
- Investigate delivery variances / shortage notes with customer & warehouse to agreed timescales
- Escalate and collaborate with logistics/sales/planning manager/supply chain manager where relevant to balance service excellence and cost
- Manage the integrity of our customer data in SAP
- Update customer data as required / link barcodes to customer product codes for any new listing for EDI customers / link retailer SKU number to our products/manage substitutions
- Best supporting role!
- Provide cover within the existing CSA team for other grocery/retail/wholesale/e-comm customers where required
- Support local sales team with ad hoc volume requests, order details, product queries, samples requests
- Work with our finance team to resolve customer stock queries
- Help instill company values within the team, with focus on a solution-based approach to problem solving
Experience you’ll bring:
- Customer service experience preferably in a B2B operation
- Working knowledge of SAP in an FMCG environment is desirable but not mandatory (we can teach you!)
- Previous experience of working with Amazon account and Vendor portal would be an asset
Superpowers you’ll have:
- Great positive communication skills, both internally and externally while demonstrating passion, eager to learn new things, patience, and empathy
- Diplomatic approach to challenges… whilst having the backbone, guts & charm to get the job done
- Consistently high standards & high attention to detail
- The personality and energy to set and add to the team vibe in our offices
About us:
We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.
Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.
Alongside our friends Mrs Meyers and Babyganics, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.
Application:
Submit your application today here
. Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution!
It’s a big, beautiful, colourful world out there and we should celebrate that. That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.
We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive – careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at
https://hive.evenbreak.co.uk
. We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!
