Customer Service Coordinator

We've got a number of hybrid working Customer Service Coordinator roles based in Hemel Hempstead available, offering the chance to join a growing team in a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop.

We are looking for both full time and part time candidates for this role, people have gone into this team and required flexibility around school runs and all sorts and they've been able to make it work.

If you are serious about wanting to join a team that will train you, support you and really help to take your professional and personal goals to the next level, this is the place to do it.

This team have a fantastic culture throughout the many different teams and departments, but specifically in the Customer Service team you'd find yourself in a buzzy environment, working with a social team who support each other and strive for success and progression.

This team works on a rota with three different shift patterns between the hours of 8am to 6pm, Monday to Friday, working a 37.5-hour. As mentioned above, this team also offer part time positions within the above hours/days too.

As standard, the company roll out a hybrid structure of 2 days in the Hemel Hempstead offices and 3 days working from home a week.

The overall salary for this role is up to just shy of £24,000 and offers a number of fantastic benefits which include 25 days leave plus holidays, on-site EV chargers, numerous company social clubs and works dos throughout the year, private medical/dental and even provide financial support plans to help you get onto the housing ladder! Plus, many progression routes within the company.

What does the day-to-day look like?

• Provide a first-class service to all customer enquiries.
• Answer telephone calls, respond to emails and deal with social media mediums within agreed timescales.
• Keep records and notes to support the work of other teams within the company.
• Deliver multi-skilled expertise to customers, along with multi product knowledge.
• Communicate with all departments to ensure joined up Customer Service.
• Carry out other related tasks required across the department, as instructed.
• Deal with customer queries, general queries & low-level complaints.
• Aim for first point resolution in every customer contact.
• General ad-hoc administration tasks.

What do we need from you?

• Confident communication skills.
• Dealing with professionals in different aspects of our business.
• Some form of administration skills/experience would be desired.
• Must be able to present basic information clearly and concisely, both verbally and in writing.
• Must possess good interpersonal skills, communicating effectively to advise and inform colleagues, customers, and other stakeholders.
• Must be able to think 'outside of the box' to resolve customer queries.
• Must be able to demonstrate a commitment to equal opportunities, diversity, and inclusion.
• A flexible attitude to work is essential.
• Must demonstrate common sense and good judgement.
• Experience of Microsoft Word, Excel, and Outlook.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, Customer Service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.