Address
Form of work
Salary- Prepare and process customer quotations and orders with accuracy and efficiency.
- Act as the customer’s internal advocate, managing expectations and communicating effectively in common language.
- Answer customer queries promptly and liaise with internal departments to resolve issues from start to finish.
- Take ownership of identified customer accounts, including the handling of any incoming complaints.
- Check technical information and pricing against data sheets and costing models.
- Maintain meticulous records and process information in line with regulatory and company standards.
- Embrace ‘Customer First’ values to enhance the Customer Service experience at every opportunity.
- Handle queries while working towards departmental KPIs in a fast-paced environment.
- Report any customer or system issues to the Regional Accounts Team Leader promptly.
- Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
- Serve as a point of escalation for customer liaison on behalf of the department/customer.
- Contribute to continuous business improvement processes and the achievement of business objectives.
- Proven experience in Customer Service or a similar role.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and work under pressure.
- Strong organisational skills and attention to detail.
- Proficiency in using CRM systems and Microsoft Office Suite.
- A proactive approach to problem-solving and continuous improvement.
- Competitive salary.
- Opportunity to work in a dynamic and supportive environment.
- Exposure to various departments and collaboration opportunities.
- Potential for a permanent placement
To apply for the Customer Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
