Customer Service Coordinator

Job Vacancy: Customer Service Coordinator

Location: Cannock, UK

Salary: GBP26,000 - GBP28,000 per year

A supportive and dynamic work environment that encourages growth and development.

An opportunity to contribute to a leading company, involved in innovative and sustainable manufacturing projects across various sectors.

Working Hours: Monday to Friday 7:30 am to 4:00 pm (with 30 mins lunch break)

About Us:

Situated in Cannock, we are at the of construction materials supplies to the lighting, rail, and automotive industries. Our commitment to quality, innovation, and sustainability has solidified our position as a leader in our field. We are currently looking for an experienced and proactive Customer Service Coordinator to join our dynamic team.

Job Description:

As a Customer Service Coordinator, you will be crucial in managing ongoing contracts, creating tender and OTP quotations, interpreting take-offs from drawings, and ensuring top-notch customer satisfaction through effective relationship management. Additionally, this role involves the planning and coordination of production schedules and transport logistics, making it an essential part of our sales, manufacturing, and logistic operations.

Key Responsibilities:

• Efficient management of ongoing contracts, ensuring client satisfaction and timely delivery.
• Preparation and management of tender quotations and OTP quotations.
• Accurate analysis and interpretation of drawings for client quotes.
• Maintenance of strong, lasting relationships with customers, acting as a key contact point.
• Coordination of production scheduling in line with sales forecasts and client demands.
• Organization of transport logistics to ensure smooth delivery of products to clients.

Skills Required:

• Excellent mathematical and communication skills, vital for managing quotations and customer communications.
• High level of proficiency in computer applications, particularly Microsoft Outlook and Excel.
• Strong organisational skills, capable of managing multiple tasks and projects concurrently.
• Outstanding communication abilities, both written and verbal, for effective interaction with clients and team members.

Experience:

• Prior experience in Sales Order Processing, Internal Sales Coordination, or Sales Administration is highly beneficial.
• Demonstrated ability in effective customer relationship management and contract administration.

INDH