Customer Service Coordinator

We have a great opportunity for a Customer Service Coordinator to join our team within Vistry East London at our office in Brentwood. As our Customer Service Coordinator, you will be responsible for providing a professional Customer Service with our customers to ensure our 5 service. You will be the first point of contact to deal with customer queries/defects in a professional and timely manner, as well as managing the defects systems to ensure issues are correctly recorded and maintained.
Previous experience in a similar role is essential.

Let's cut to the chase, what's in it for you

• Competitive basic salary and annual bonus
• Agile working possible (dependent on role)
• Up to 33 days annual leave plus bank holidays
• Private Healthcare
• Competitive contributory pension scheme
• Life assurance - 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits

In return, what we would like from you

• Behave in line with our company values - Integrity, Caring and Quality
• Ability to provide a solution focused approach
• Resilient personality and ability to maintain a professional image
• Ability to organise and prioritise effectively
• Empathetic
• Plan the allocation of own work and that of Customer Service Operatives / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met

More about the Customer Service Coordinator role

• Be the first point of contact to deal with customer queries in a professional and timely manner
• Manage the defects systems to ensure issues are correctly recorded and maintained
• If required, co-ordinate diaries for the Customer Service Operatives
• Where required, carry out general administrative duties relevant to the Customer Service team
• Process visit reports following internal home visits, entering the information onto the Focus system

Finally, let's tell you a bit more about us
At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.
We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry.
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities.