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SalaryWe are currently supporting a company who are recruiting for a Client Coordinator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.
Job Type: Full-time
Location: Harrogate
Hours: Monday-Friday
Salary: £22,000.00-£24,000.00 per year
Key Responsibilities/Accountabilities:
- To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
- Log all reported Issues onto our in-house Fix Flo system.
- Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
- Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
- Chase above where needed to ensure they meet our issued KPI’s.
- Work with finance team to ensure matchup between Issue References and PO’s.
- Assist to manage awarded project works from instruction to practical completion.
- Ensuring complaints are escalated to the appropriate manager.
- Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements and senior management team.
- First point of contact for third party vendors regarding operational issues.
The right candidate must be able to have:
- Leadership qualities and experience.
- Excellent Customer Service skills.
- Experience in a busy helpdesk/call centre environment.
- Be proficient in Microsoft Office (especially Excel and Outlook)
- Knowledge of property services/facilities management preferred, but not essential.
- Any trades experience a bonus.
If you are interested in this role we would love to hear from you... Apply now!
