Customer Service Coordinator

Don’t miss this opportunity to be a Customer Service Coordinator at JDL Electrical, Plumbing & Heating Ltd - a well-established but growing business working from our York office.

Customer Service Coordinator
York, YO41 4EP

• Full Time, permanent position - Part time may be considered
• Working hours: 40 hours per week, Monday to Friday
• £23,400 P/A

Please Note: Applicants must be authorised to work in the UK

About the Role

At JDL we pride ourselves in providing highly reputable service. Our values are to provide high-quality workmanship, offering practical advice and energy-saving solutions to guarantee high levels of customer satisfaction.

We are looking for an experienced Customer Service Coordinator that can help us service our existing customers and expand our company in line with our goals.

Your responsibilities will include:

• Daily communication with customers via phone and email
• Answering inbound and making outbound calls to customers who have raised a concern, require a repair or further support.
• Imputing customer information into our CRM system
• Booking engineer visits
• Sending out and booking in monthly service reminders
• Invoicing completed works.
• Taking card payments
• Providing purchase orders to suppliers
• Providing administrative support to the plumbing and electrical managers
• General administrative duties.

The ideal person will have:

• Confident and polite telephone manner
• Excellent communication skills, both written and verbal
• Computer literate with working experience of Outlook, Word and Excel
• Ability to work on own initiative, prioritise own work, deliver to deadlines
• Previous Customer Service experience
• Strong organisational skills
• Excellent attention to detail
• Good time keeping
• Full driving licence. (Own transport and driving licence essential due to office location in Elvington)
• You must be authorised to work in the UK

Desirable previous experience

• Previous CRM experience (Commusoft)
• Customer service/Administration/Reception roles

Working hours:

• 40-hour per week contract
• 8-hour shift
• 8:30am to 17:00pm. (half hour lunch)
• Monday to Friday
• 28 days holiday, including bank holidays

Benefits

• Annual bonus scheme
• Additional service days
• Employee discount
• Personal development/training
• Potential to progress your career in a growing company
• Company events
• Uniform provided
• Free On-site parking
• Work with a fantastic team

How to apply for the role

To give yourself the best chance of being shortlisted, please provide a covering letter setting out your previous experience and why you want to join our team.

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

Other suitable skills and experience include Customer Service, Customer Service Coordinator, Customer Service Advisor, Customer Service Representative, Service Coordinator, Customer Support Specialist, Client Relations Coordinator, Customer Care Representative, Administrative Support Associate, Client Communication Coordinator, Service Operations Assistant, Customer Relations Administrator, Administrative Coordinator, Client Services Support Specialist, Customer Services.