Customer Service Coordinator

Position: Customer Service Coordinator

Package: £26,000 - £27,000 pa + 21 days holidays rising to 25 with service plus stats, Pension scheme, Annual company bonus.

Location: Clayton-le-Moors

Hours: Monday – Thursday 8.45 – 17:00, Friday 8.45 – 15.45.

Summary: The Customer Service Coordinator will be the first point of contact for all customers (internal and external) queries. They will have a dynamic and professional approach with a passion for problem solving and providing the highest standards of customer support. They will maintain and enhance customer relationships to ensure operational objectives are met. The role comes with a realistic opportunity to become the Customer Service Supervisor and then manager as the team grows over the next phase of the company's growth strategy.

Environment: Modern office environment based at the groups training & distribution centre. The company have made a huge investment over the last 12mths including new state of the art machinery at their manufacturing facility close by, as well as at their training centre at Clayton-le-Moors.

The company: Established for over 20yrs with a turnover of c£35m and currently on target for over £40m turnover by the end of 2024! As a business they believe that embracing new technology is essential to the future of Britain’s manufacturing sector, and their vision is to increase capacity, output and improve the control and consistency of all their products. Their road to success is to focus on their people, technology & innovation and to continue to incorporate enhanced quality into both their products and services. As a British manufacturer and distributor, they continue to supply products of unparalleled quality to the construction sectors.

Social Responsibility: Environmental sustainability is a topic very close to their hearts and something they are always striving to promote and practice. As well as manufacturing and distributing high quality products they are a recycler, processor and compounder of PVC waste and boast an extensive range of extrusion capacity and capability. They also have the ability to ‘run’ their customers tooling, making them a truly vertically integrated supply chain partner.

Summary of responsibilities:

• Strives to achieve performance standards for timeliness and accuracy of orders and invoicing.
• Processes all incoming sales orders from customers and sales representatives accurately and efficiently.
• Reviews back-order data to determine Customer Service outputs.
• Follows the returns process through to refund or exchange.
• Daily contact with customers, resolving issues and handling escalated queries.
• Supports the delivery process and liaising between logistics, sales and warehouse departments.
• Maintains strong customer relationships through regular follow-up calls.
• Liaises with couriers and is committed to excellence in all client relationships.
• Sales order book management (enabling accurate visibility of order book/due dates).

Experience:

• To have proven experience in a Customer Service role, preferably in the construction, manufacturing or logistics industry (although not essential)
• To be able to prioritise your own workload and work under your own initiative.
• To be adaptable to change and willing to embrace new ideas and processes.
• To be able to work in a fast-paced varied environment and be able to work under pressure.
• Excellent problems solving skills under pressure, with the ability and confidence to seek out the correct information from internal stakeholders to ensure the right solution is provided to the to the customer promptly.
• Excellent written and verbal communication skills.

If this opportunity is of interest and you would like to apply, then please email John-Paul Elliott with an up-to-date copy of your cv.