Customer Service Executive

Job Title: Customer Service Executive

Location: Bristol, UK

Company Overview:

My client is a dynamic and rapidly growing company based in the heart of Bristol. We pride ourselves on delivering exceptional service and innovative solutions to our clients, ensuring their satisfaction and success.

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. The successful candidate will play a key role in maintaining our reputation for excellence by providing outstanding support to our valued customers.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Assist customers with product information, pricing, orders, and returns.

Resolve customer complaints and concerns in a courteous and efficient manner.

Build and maintain strong, long-lasting customer relationships.

Collaborate with internal teams to address customer needs and improve overall customer experience.

Keep accurate records of customer interactions and transactions.

Requirements:

Proven Customer Service experience, preferably in a similar role.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Proficiency in MS Office and CRM software.

A positive attitude and a passion for delivering exceptional service.

Benefits:

Competitive salary commensurate with experience.

Opportunities for career advancement and professional development.

Friendly and supportive work environment.

Company-sponsored training and events.

Health insurance and other benefits package.

Please apply if you think this sounds like you.