Customer Service Executive

Job Role 
The Customer Service Team is the first point of contact for customers and
therefore has prime responsibility to act as the role-model for my client,
conveying the voice and tone of the business whilst protecting and enhancing my client's values and brand. A friendly team which delivers personal, high-quality and positive interactions that are always easy for our customers.
· We believe in a 100% flawless, pro-active customer experience.
· We always add value to interactions, both internally and externally.
 
Job Role and Responsibilities
· Have a positive can-do attitude, with the desire to deliver a flawless service, every day.
·Acting as a point of contact for customers internally and externally.
·Dealing with all customer queries, complaints and associated tasks.
·Handling customer complaints and returns, making sure these are recorded timely and meticulously into our internal systems, escalating any serious issues to management.
·Keeping promises, especially delivery dates, be proactive and communicate immediately if there is a problem.
·Providing a friendly and efficient service to customers, going the extra mile to exceed all customers’ expectations.
·Strong communication skills, both written and verbal, projecting a caring and customer focused friendly image.
·Acting as an ambassador for my client and its culture, aims and values.
·Proactivity in communications, with a right first-time approach.
 
 
· Critical for the success of the role is an eye for detail, ensuring that customers’ requirements are recorded accurately.
· Always following through, exceeding the customers’ expectations.
· Examining processes and suggesting improvements.
· Liaising closely with other departments to ensure that delivery promises are fulfilled, highlighting stoppages.
· Working under the direction of the Customer Service Manager as required. · 
· Adept at working under pressure and the ability to multi-task.
· Working collaboratively with the customer, making outbound calls to deliver maximum value and efficiency.
· Managing customers’ sales orders taking full ownership and responsibility. · Owning the customer relationship, nurturing daily and constantly reviewing this.